Due Process Solutions provides full-time support and training for all customers helping them quickly adapt to using our application. With access to multiple Help Centers, we ensure that our customers can use every feature to the fullest of its capabilities.
DPS HELP CENTER
Upon signing up for Due Process Solutions all customers are given their own login to our support and training website. Here you will find training manuals, how to videos, answers to frequently asked questions and the ability to submit support tickets for any issues you may be having when using the application.
SALESNET HELP CENTER
Accessed directly inside your DPS Account is our partner Salesnet’s Help Center. Here you can search for answers by typing in phrases or questions related to your issue, or browse the library of help resources and review popular topics.
Our Frequently Asked Questions section covers many of the most common questions our customers may have. We continually add to this section based on the questions we receive from our customers.
Upon initial sign-up all customers go through an on-site training class on how to use Due Process Solutions. Provided to all customers is our training manual that covers definitions of common terms and how to use the main functions of the application. On our support and training site we post more detailed step by step guides for the features included with the application.
Our full-time support staff is always available to answer any questions you may have. Through our support site our customers can submit support tickets for any issues they have when using the application and track progress in real time until resolution.
With so many tools available in Due Process Solutions we want to ensure that our customers have the proper training on how to use these tools to benefit their business. We have regular online training webinars and in-person training sessions available to all customers, with curriculum designed based on your feedback. With both DPS and Salesnet continually trying to improve their products you have access to all enhancements released.
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