Do I have a limit on the number of jobs I can complete per month?
NO! Unlimited Transactions, Unlimited Bandwith, Unlimited Storage for all customers regardless of the number of cases.
What are the computer/system requirements to run Due Process Solutions?
Due Process Solutions can run on any computer with an internet connection using most major web browsers as well as being accessed via any standards-compliant smartphone browser. The application does have Microsoft Office Add-Ins for Outlook, Word and Excel. In order to complete your returns of service, invoices and other merges you do need Word 2007 or newer. Although Outlook and Excel are not required they do add many beneficial features. This link IT Overview will provide the requirements in more detail.
How am I billed?
You are billed monthly based on your contract terms. This can be set up using automatic deductions to ensure worry free timely payments.
Is there any other fees when I sign up?
Upon initial signup there is a minimal one time implementation fee. This fee covers your account setup and training on using Due Process Solutions. This price changes depending on special promotions being offered so please contact us for further pricing details.
If I have a problem or issue with who do I call for support?
Due Process Solutions provides support to all customers. Once you signup you will setup your own support account where you can submit support tickets, have access to training material and interact with fellow users.
Do you provide any training?
Yes. After your initial training during implementation of your new account we offer free webinars on a range of topics based on questions we receive from our customers. We also offer one on one, or group training for you and your employees at an affordable price.
What role does Salesnet® have in Due Process Solutions?
We have partnered with Salesnet® CRM to bring you Due Process Solutions. Salesnet® CRM is a leading provider of online CRM software specializing in managing and reinforcing successful sales performance. We designed our application using Salesnet’s extremely configurable, easy to use CRM software that empowers many other organizations today. They offer us continued support in providing the best solution for customers needs.
Who uses Customer Relationship Management (CRM) software?
Most leading industry providers use a form of CRM software specially designed to fit their needs. Whether used to increase sales, manage customer relationships, or create a workflow process it is an integral part of many successful companies.
My computer knowledge is limited, will I still be able to use Due Process Solutions?
Yes. it was designed so even the most beginner of computer users could quickly master. Since we setup and provide all the tools necessary to complete your day to day duties you can begin using DPS right “out of the box”. We begin by having you fill out a simple Customer Questionnaire so we can input all the necessary data upon implementation.
If you do not see the answer to your question please Contact Us so we may assist you.